Privacy Policy

Last Updated: August 29, 2024

This Privacy Policy outlines how Flexiva ("we," "us," or "our") collects, uses, and protects your personal information when you access or interact with our website, flexiva.net (the "Site"), or our services (collectively, the "Services"). By using our Site, you agree to the terms described in this policy.

1. Information We Collect

We collect personal information to provide and improve our Services. This includes:

1.1 Information You Provide Directly

  • Contact Details: Name, address, phone number, and email.
  • Order Details: Billing and shipping addresses, payment confirmation, and order details.
  • Account Information: Username, password, and security details for account access.
  • Customer Support Details: Information shared in messages or queries sent to us.

1.2 Automatically Collected Information

Through cookies and similar technologies, we collect:

  • Usage Data: IP address, browser type, device details, and interactions with the Site.
  • Cookies: Information to enhance your experience, such as remembering preferences.

1.3 Third-Party Sources

We may also collect data from:

  • Payment processors (e.g., credit card information).
  • Service providers supporting our Site (e.g., Shopify).

2. How We Use Your Information

Your information may be used for the following purposes:

2.1 To Provide Services

  • Process orders and payments.
  • Deliver products and handle returns or exchanges.
  • Manage your account and provide related features.

2.2 Marketing and Advertising

  • Send promotional emails, texts, or mail.
  • Display personalized advertisements based on your preferences.

2.3 Security and Fraud Prevention

  • Detect and address fraudulent or malicious activity.

2.4 Service Improvements and Communication

  • Respond to customer inquiries.
  • Enhance our website and offerings.

3. Cookies and Tracking Technologies

We use cookies to improve functionality and analyze usage. You can manage your cookie preferences through browser settings. Note: Blocking cookies may impact your Site experience.

For details about cookies used by Shopify, visit Shopify Cookie Policy.

4. Information Sharing

We may share your data with:

  • Vendors and Service Providers: For payment processing, order fulfillment, and technical support.
  • Business Partners: For co-branded services or marketing.
  • Legal and Regulatory Bodies: To comply with applicable laws or protect our rights.
  • Corporate Transactions: In case of mergers or acquisitions.

5. Your Rights

Depending on your location, you may have the following rights:

  • Access and Portability: Request copies of your data.
  • Correction: Update inaccurate information.
  • Deletion: Request the removal of your data.
  • Consent Withdrawal: Revoke permissions for data use.

To exercise your rights, contact us using the details provided below.

6. Retention and Security

We retain data as long as necessary to fulfill its purpose or meet legal obligations. While we implement security measures, no system is completely secure.

7. International Transfers

Your information may be transferred and processed outside your country. We comply with relevant data protection regulations during such transfers.

8. Links to Third-Party Websites

Our Site may link to external platforms. We are not responsible for the privacy practices of these sites. Review their policies for details.

9. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect their data. Parents can contact us to request data deletion.

10. Updates to This Privacy Policy

We may revise this policy periodically. The updated version will be posted on our Site with the "Last Updated" date.

11. Contact Us

For questions or to exercise your rights, contact us at: